Warranty Claim Center

If you are having trouble with your instrument, part, or accessory and wish to send it in for work under warranty, please fill out this form completely to inquire.

Fields marked with a * are required.

WARRANTY TIME PERIODS

Mastertone Models: Lifetime limited to the original owner. 5 years to the second owner.
- Additional Models: BG, HM, MC, ML, MM, and WL Models
AC Model Banjos: 5 years, transferable.
CC - Model Banjos: 7 years to original owner. 1 year to second owner.
Little Gems: 1 year.

All Wood Body Instruments: 5 years.
ABS and SMP: 1 year.

*After 30 days from date of purchase, shipping for all warranty work will be paid for by purchaser.*

1. Contact Information

Full Name *

Email Address *

Phone Number *

Address 1 *

Address 2

City *

State/Province *

Zip/Postal Code *

Country *

2. Product Details

Brand *

Is this an Instrument or Part? *

Instrument Model or Part Name *

Select Instrument...

I am the original owner

What store did you purchase from? *

To ensure the fastest processing of your return, please contact the original retailer or store where your purchase was made. For items purchased through third-party dealers, returns must be handled according to their store policies, unless the issue is related to a confirmed manufacturing defect. For items out of warranty please see our Service Center for repair.

3. Issue Description

Issue Description / Work Required *

4. Image Upload & Accessories

Please provide at least two photos of the instrument/part and the issue.

Image 1 *

Image 2 *

Image 3

Image 4

Image 5

Bag/Case Included?

Warranty Claim Center

WARRANTY TIME PERIODS

Closest Result

Accessories/Parts

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Warranty Claim Center

WARRANTY TIME PERIODS

Closest Result

Accessories/Parts