Warranty Claim Center

WARRANTY TIME PERIODS

Lifetime
- Mastertone Models and other banjos
7 Years
- CC-Model Banjos
5 Years
- All Wood Body Instruments
- AC Model Banjos
1 Year
- Little Gems
- ABS and SMP

*After 30 days from date of purchase, shipping for all warranty work will be paid for by purchaser.*

1. Contact Information

Full Name *

Email Address *

Phone Number *

Address 1 *

Address 2

City *

State/Province *

Zip/Postal Code *

Country *

Do you have a brick and mortar music store nearby?

Optional — if you have a nearby music shop, sharing it may help us coordinate faster service or meet tight repair timelines by working through a local dealer.

2. Product Details

Brand *

Is this an Instrument or Part? *

Instrument Model or Part Name *

Select Instrument...

I am the original owner

What store did you purchase from? *

To ensure the fastest processing of your return, please contact the original retailer or store where your purchase was made. For items purchased through third-party dealers, returns must be handled according to their store policies, unless the issue is related to a confirmed manufacturing defect. For items out of warranty please see our Service Center for repair.

3. Issue Description & Preferred Outcome

Issue Description / Work Required *

Preferred Outcome / Resolution *

Please select your preferred resolution. All outcomes are subject to inspection and evaluation in accordance with our warranty policies.

Repair / Service

Restore the original instrument or part to full working condition.

Replacement

Receive an equivalent replacement instrument or part.

Refund / Credit

Store credit or refund (only eligible for direct purchases).

4. Upload Photos or Video & Accessories

Please provide at least two photos of the instrument/part and the issue.

Image 1 * max 10 MB

Image 2 * max 10 MB

Image 3 max 10 MB

Image 4 max 10 MB

Image 5 max 10 MB

Bag/Case Included?

Video (Optional — max 100 MB — MP4, MOV, AVI, WebM)

Return / Warranty Claim Center

WARRANTY TIME PERIODS

Closest Result

Accessories/Parts

This website uses cookies

Return / Warranty Claim Center

WARRANTY TIME PERIODS

Closest Result

Accessories/Parts